Privacy Policy

This Privacy Policy explains how Realty AI LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your information when you use Realty AI. We are committed to transparency about our data practices and to protecting the information you entrust to us.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number (optional), and password. If you sign up with Google, we receive your name, email, and profile photo from Google.

Contact and Business Data

You may upload or create contacts, deals, properties, campaigns, and other business records within the platform. This data can include names, email addresses, phone numbers, mailing addresses, property details, transaction amounts, commission figures, notes, tags, and any other information you choose to enter.

Communications

When you use our email and SMS features, we store the content of messages sent and received through the platform. If you connect your Gmail or Outlook account, we access email threads related to your contacts as authorized by your OAuth permissions.

Financial Information

We store deal-related financial data you enter (such as commission amounts and expenses). We do not directly store your credit card or bank account numbers. Payment processing is handled by Stripe, which maintains its own security and compliance standards.

Usage Data

We automatically collect information about how you interact with Realty AI, including pages visited, features used, timestamps, device type, browser type, IP address, and general location (city/region level, not precise GPS). This data helps us understand usage patterns and improve the service.

2. How We Use Your Information

We use your information to:

• Provide the service— store and organize your contacts, deals, properties, and other business data; send and receive emails and text messages on your behalf; manage your subscription.
• Power AI features— analyze your contacts and conversations to generate lead scores, suggest follow-up messages, identify patterns, and provide AI-assisted insights. See Section 4 for details on how AI processing works.
• Improve the product— understand how features are used, identify bugs, and develop new capabilities. We use aggregated, anonymized usage data for this purpose.
• Communicate with you— send transactional emails (receipts, password resets, account notifications), and occasional product updates. You can opt out of non-essential communications.
• Ensure security— detect and prevent fraud, abuse, and unauthorized access.

3. Third-Party Services and Data Sharing

We do not sell your personal information. We share data with third parties only as necessary to operate the service:

We may also share information if required by law, court order, or government request, or to protect the rights, safety, or property of Realty AI LLC, our users, or the public.

4. AI Data Processing

Our AI features are powered by Anthropic's Claude and Groq's language models. Here is how your data is used in AI processing:

• What is sent to AI providers: When you use AI features (lead scoring, follow-up suggestions, conversation analysis, AI chat), relevant portions of your data are sent to Anthropic or Groq for processing. This may include contact names, conversation history, deal details, and property information.
• Your data is not used to train AI models. We use Anthropic's and Groq's commercial API services, which do not use customer inputs to train or improve their models. Your business data remains yours.
• Data retention by AI providers: Anthropic and Groq may temporarily retain API inputs and outputs for abuse monitoring and safety purposes as described in their respective privacy policies, but they do not use this data for model training.
• You can limit AI processing: You can choose not to use AI features. Core CRM functions (contact management, deal tracking, communications) work without AI processing.

5. Data Retention

• Active accounts: We retain your data for as long as your account is active and your subscription is current.
• After cancellation: When you cancel your subscription or delete your account, we will delete your personal data and business records from our active systems within 30 days. Some data may persist in encrypted backups for up to 90 days before being permanently removed.
• Legal obligations: We may retain certain information as required by law (for example, transaction records for tax purposes).

6. Your Rights

You have the right to:

• Access your data— view all information we hold about you through the platform.
• Export your data— download your contacts, deals, and other records in standard formats (CSV, JSON) at any time.
• Correct your data— update or fix any inaccurate information in your account or records.
• Delete your data— request deletion of your account and all associated data. You can do this through account settings or by emailing privacy@realtyai.app.
• Withdraw consent— disconnect third-party integrations (Gmail, Outlook) at any time through your account settings.

To exercise any of these rights, contact us at privacy@realtyai.app. We will respond to all requests within 30 days.

7. SMS and TCPA Compliance

Realty AI provides SMS tools for real estate professionals to communicate with their contacts. Regarding SMS data:

• Phone numbers and message content are stored in our database and transmitted through Twilio for delivery.
• Users are responsible for obtaining proper consent from their contacts before sending text messages, as required by the Telephone Consumer Protection Act (TCPA) and applicable state laws.
• We provide tools to help manage opt-in and opt-out requests, but compliance with consent requirements is ultimately your responsibility.
• We do not share phone numbers or SMS content with any third parties other than Twilio for the purpose of message delivery.
• Message and data rates may apply to your contacts. Standard carrier messaging rates apply.

8. Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (HTTPS).
• Encryption at rest: Your data is stored in encrypted databases provided by Supabase, which runs on SOC 2 Type II certified infrastructure.
• Row-Level Security: Our database enforces row-level security (RLS) policies, ensuring each user can only access their own data.
• Authentication: Passwords are hashed using industry-standard algorithms. We support OAuth-based login for added security.
• Access controls: Internal access to production data is restricted and monitored.

No system is 100% secure. If you discover a security vulnerability, please report it to support@realtyai.app immediately.

9. Cookies and Tracking

Realty AI uses essential cookies to maintain your login session and remember your preferences. We do not use third-party advertising cookies or tracking pixels. We may use privacy-respecting analytics to understand aggregate usage patterns. No data is sold to advertisers.

10. Children's Privacy

Realty AI is designed for licensed real estate professionals and is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at privacy@realtyai.app.

11. State-Specific Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, or another state with comprehensive privacy legislation, you may have additional rights, including:

• The right to know what personal information we collect and how it is used.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information. (We do not sell personal information.)
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at privacy@realtyai.app. We will verify your identity before processing any request.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. If we make material changes, we will notify you by email or through the platform at least 15 days before the changes take effect. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: